Return Policy

Return Policy

If the return is initiated by the consumer, the consumer is responsible for the shipping costs. The specific fee will depend on the express carrier you choose. If the received goods are damaged or incorrect due to reasons on our end, the consumer does not have to pay shipping costs for this reason.

Cancellation

We accept order cancellations before the product has been shipped or produced. If the order is canceled, you will receive a full refund of the purchase amount. We cannot cancel the order if the product has already been shipped.

Returns (if applicable)

We accept product returns. Customers have the right to request a return within 14 days of receiving the goods.
To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please contact our customer service to ensure you send the package to the correct address.

Notes

Custom-made or personalized items are not eligible for the 14-day refund.
If the return is caused by the consumer, the consumer is responsible for the shipping costs. The amount of the cost depends on the express carrier you choose.

If the received goods are damaged or incorrect due to reasons on our end, the consumer does not have to pay the shipping costs.

No restocking fees are charged to the consumer for returning a product.

Refunds (if applicable)

Once we have received and inspected your return, we will send you an email confirmation of receipt. We will also inform you about the approval or rejection of your refund. If your refund request is approved, it will be processed within 5 to 7 business days and automatically credited back to your credit card or original method of payment.

Late or Missing Refunds (if applicable)

If you haven't received a refund yet, first check your bank account again.
Next, contact your credit card company, as it may take some time before your refund is officially posted. Then, contact your bank. It often takes some time for the refund to be processed. If you've done all of this and still haven't received your refund, please contact us at service@ddweither.com.

Please contact our customer service at service@bescure.com for the return address.

If the return is caused by the consumer, the consumer is responsible for the shipping costs. The specific cost is based on the express carrier you choose.

If the received goods are damaged or incorrect due to reasons on our end, the consumer does not have to bear the shipping costs for this.

Return Time and Specific Return Shipping Costs Potentially Payable by the Consumer

• With international express shipping as the standard, the general time frame is approximately 7-14 days.

• Items returned within 180 days and priced over €48.99 are returned free of charge.

• Items returned within 90 days and priced over €39.99 are returned free of charge.

• For items returned within 90 days and priced over €34.99, a shipping fee of €5.99 will be charged.

• For items returned within 180 days and priced over €48.99, a fee of €5.99 is charged.

• For items returned within 90 days and priced over €34.99, a fee of €5.99 is charged for shipping insurance.

• An order can be canceled if the consumer requests it before shipment and within the timeframe set by the store.

Return Shipping Costs

• ➢ If the item arrives defective or damaged, the shipping costs are borne by the seller.

• ➢ The cost of expedited delivery chosen by the consumer (if the consumer voluntarily opts for a more expensive shipping method) is not eligible for a refund of these costs.

Refund Procedure

With our return policy of 14 days or less, you can send a product back within 14 days of receipt, and we will gladly refund your money. When you return an item, please ensure it is unused and in good condition, exactly as you received it, including the tags. The package must also contain information such as the order number and the reason for return. If these conditions are not met and the product is sent back to us in an unacceptable condition, we reserve the right not to grant a refund or exchange. To process your return, you must send us your proof of purchase or receipt. To process your refund, we need a response with a photo or video via email. Refunds are issued within 5 business days after verification. We strongly recommend that you do not return your item directly to the manufacturer, as you will then be liable for all costs for returning to our partner resellers with the correct package tracking number. Without a tracking number, our company is not responsible for packages lost during transit.

Return Address:
3/F, Building A, Factory Building, Heyu Industrial Zone, Zancheng Community, Fuhai Street, Bao'an District, Shenzhen, China.